Terms & conditions

Last updated 23/03/2026

QUBE GENERAL TERMS AND CONDITIONS

(Supplementary to Membership Licence Agreements)

1. INTRODUCTION AND SCOPE

1.1 These General Terms and Conditions (the “General Terms”) apply to all Members of Qube, including Resident Members and Flexible Members, and to their respective Team Members, employees, agents, visitors and guests.

1.2 These General Terms are supplementary to and form part of the Member’s Licence Agreement (whether a Resident Membership Licence Agreement or a Flexible Membership Licence Agreement) and are incorporated by reference into that agreement. By entering into a Licence Agreement, the Member agrees to be bound by these General Terms.

1.3 In the event of any conflict or inconsistency between these General Terms and the Member’s Licence Agreement, the Licence Agreement shall prevail.

1.4 These General Terms do not replace or amend the Member’s Licence Agreement. They are intended to operate additively to govern the Member’s day-to-day conduct, use of facilities, and interaction with the Licensor’s digital systems and physical premises.

1.5 The Licensor reserves the right to amend these General Terms from time to time. The Licensor shall notify Members of any material amendments by email not less than 7 days before such amendments come into effect. Unless the Member objects in writing following notification, the Member will be deemed to have accepted the amendments.

2. DEFINITIONS

2.1 In these General Terms, unless the context otherwise requires, capitalised terms shall have the meanings given to them in the Member’s Licence Agreement. In addition, the following terms have the meanings set out below:

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Account: an account set up on the Member Dashboard by any individual.

Community Lead: the lead community manager at the Member’s Home Site.

Confidential Information: all information, know-how, prices, processes and initiatives of the Licensor.

General Terms: these General Terms and Conditions.

Licence Agreement: the Resident Membership Licence Agreement or Flexible Membership Licence Agreement (as applicable) entered into between the Licensor and the Member.

Licensor: the Qube entity identified in the Member’s Licence Agreement, and any reference to “Qube” or “The Qube” shall be construed as a reference to the Licensor.

Member: any individual or company that has entered into a Licence Agreement with the Licensor, whether as a Resident Member or a Flexible Member.

Member Dashboard: the online members’ area of the Qube website and/or mobile application through which Members may manage their memberships, make bookings, and purchase services (including Qube Credits).

Order: an order made for a Reservation by a Member via the Member Dashboard.

Reservation: a booking made by a Member for a Studio, Meeting Room, or other service via the Member Dashboard.

Workspace: for Resident Members, the Private Office and any booked Studios or Meeting Rooms; for Flexible Members, any Studio, Meeting Room, or other bookable space at the Member’s Home Site (or, where Multi-Site Access applies, at any Qube site).

3. QUBE CREDITS

General Provisions

3.1 Qube Credits are the Licensor’s internal credit currency. Members use Qube Credits to book Studios, Meeting Rooms, and other bookable services within the Licensor’s Property.

3.2 Qube Credits have no monetary or cash value and are not redeemable for cash under any circumstances.

3.3 Qube Credits are non-refundable, except where expressly stated in these General Terms or the Member’s Licence Agreement.

3.4 The number of Qube Credits required to book any particular Studio, Meeting Room, or service is determined by the Licensor and may vary depending on the type of facility, time of day, duration, and other factors. Credit pricing is displayed on the Member Dashboard and is subject to change at the Licensor’s discretion.

3.5 Qube Credits are non-transferable between Members. However, where a Member is a company, that company may transfer Credits between its own registered Team Members.

3.6 If a Member’s Licence Agreement is terminated for any reason, all unused Qube Credits (whether allocated or purchased) shall be forfeited and no refund or compensation shall be payable in respect of them.

Monthly Credit Allocation

3.7 Members who receive a Monthly Credit Allocation as part of their Membership (as specified in their Licence Agreement) shall receive such Credits on the first day of each calendar month (or, in respect of the first month, on the Start Date on a pro-rated basis).

3.8 For Flexible Members: up to 50% of unused Monthly Credits may roll over to the following calendar month. Any Credits that remain unused at the end of the month to which they roll over shall expire and be forfeited. Rolled-over Credits do not themselves roll over a second time.

3.9 For Resident Members: Monthly Credits allocated as part of the Licence Agreement do not roll over and expire at the end of each calendar month in which they are allocated.

3.10 Monthly Credits allocated as part of a Membership may only be used at the Member’s Home Site, unless the Member has Multi-Site Access (applicable to Flexible Members only), in which case they may be used at any of the Licensor’s operational Qube sites.

Purchased Credit Packs

3.11 Members may purchase additional Qube Credit packs via the Member Dashboard. A range of Credit packs is available at prices published on the Member Dashboard from time to time.

3.12 Purchased Credit packs expire 90 days from the date of purchase. Unused Credits from purchased packs are forfeited upon expiry.

3.13 The cost of purchased Credit packs shall be added to the Member’s monthly invoice or charged to the payment method on file at the time of purchase.

3.14 Purchased Credit packs are non-refundable.

3.15 The exchange rate for Qube Credits (i.e. the number of Credits per pound sterling) may vary depending on the size of the Credit pack purchased.

4. STUDIO AND MEETING ROOM BOOKINGS

Registration and Account

4.1 To make bookings, the Member must maintain an active Account on the Member Dashboard. The Member must ensure that all information held by the Licensor is true, complete, not misleading and up to date.

4.2 The Member agrees not to:

(a) impersonate any other person or entity;

(b) falsely describe or otherwise misrepresent the Member (including the Member’s identity and personal circumstances);

(d) use or attempt to use another person’s Account; or

(e) solicit personal information (including passwords and banking information) from another person.

4.3 The Licensor is entitled to assume that any use of the Member’s Account is made by the Member. The Member is solely responsible and liable for any use of the Member Dashboard under the Member’s Account.

4.4 The Member may only hold one Account. Holding more than one Account is prohibited, and any Studio time obtained through multiple Accounts or through the improper use of promotional codes may be charged back to the Member’s Account without notice.

4.5 The Member must not share their password with any other person or allow any other person to use their Account. If the Member believes their Account has been compromised, the Member must inform the Licensor immediately.

4.6 If the Member does not log into their Account for 12 months, the Licensor may terminate the Account.

Making Reservations

4.7 When the Member places an Order, the Member Dashboard will indicate the Qube Credit cost and/or monetary amount (if applicable). The Member permits the Licensor to debit the relevant Credits from the Member’s balance and/or pre-authorise the relevant amount on the Member’s payment method.

4.8 There is no guarantee that Orders will be accepted. The Licensor may reject an Order at any time, provided any Credits or payment taken for that Order are returned.

4.9 Maximum capacity for Studios or other bookable spaces are listed on the Member Dashboard. The Member agrees not to exceed the recommended maximum person capacity for any Reservation.

4.10 The Licensor shall have the right to make any changes to a Reservation which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of that Reservation, and shall use reasonable endeavours to notify the Member promptly of any such changes.

Cancellation of Reservations

4.11 If the Member cancels a Reservation more than 12 hours before the scheduled start time, the Licensor will reimburse the full Qube Credit cost (and/or monetary payment), less any bank charges or administrative costs incurred by the Licensor.

4.12 If the Member wishes to cancel a Reservation 12 hours or less before the scheduled start time, the Member may request a review of the cancellation by contacting the Licensor. The Licensor shall consider such requests in its reasonable discretion but is under no obligation to grant a refund.

4.13 If the Member uses any Workspace without booking in advance, the Member agrees to pay the listed price for that Workspace as displayed on the Member Dashboard.

4.14 The Member agrees to vacate the Workspace by the end of the time allotted as part of a Reservation, failing which the Licensor may charge for any additional time at its standard rates.

5. BUILDING CONDUCT AND HOUSE RULES

5.1 The Member shall comply with the following rules at all times while at any Qube site:

(a) the Member is responsible for leaving Workspaces and Common Parts in a tidy state and condition. Any spillages and resulting accidents are the Member’s responsibility;

(b) the Member is responsible for the safety and behaviour of all individuals who accompany the Member to a Qube site and shall not permit unknown members of the public to access the site;

(c) the Member agrees not to damage any equipment or other property made available by the Licensor and shall compensate the Licensor for any such damage without limitation of cost;

(d) the Member agrees not to tamper with, damage, or cover any CCTV equipment, fire alarms, or fire safety equipment, and shall compensate the Licensor for any such damage;

(e) the Member shall strictly refrain from hazardous activities on site that may set off fire detectors, including but not limited to smoking, vaping, and lighting candles or incense. The Member understands that setting off a fire alarm or damaging property may result in a charge at the Licensor’s discretion;

(f) the Member agrees to clear all of its own equipment and rubbish before leaving the site, to place rubbish in the bins provided, and to reimburse the Licensor for any cleaning costs arising from the Member’s use of a Workspace;

(g) the Member agrees to ensure that the Member and all accompanying persons are aware of all applicable fire evacuation procedures and safety rules at the relevant Qube site;

(h) the Member shall not bring any dangerous or unlawful equipment, substances or materials into any Qube site, including but not limited to illegal drugs, nitrous oxide, knives, guns or any other implement which would instigate fear or harassment;

(i) consumption of food inside any Studio is prohibited;

(j) overconsumption of alcohol in Studios or other bookable Workspaces is not permitted and may result in a fine or termination of the Member’s Licence Agreement. The Member agrees to remain within responsible limits of alcohol consumption;

(k) the Member shall not display violent or aggressive behaviour towards other Members, Qube staff, or guests;

(l) the Member agrees to report any suspicious behaviour or mistreatment of the Qube site to the Licensor immediately;

(m) the Member shall immediately report to the Licensor any damaged or missing equipment found by the Member (through the Member Dashboard, by email, or by telephone). Failure to do so may result in the Member being charged for such loss or damage;

(n) the Member is responsible for any equipment it brings to a Qube site and the Licensor shall have no responsibility for damage, theft or loss of the Member’s equipment;

(o) upon bringing equipment into a Qube site, the Member confirms that it is of electrical worthiness and does not pose a risk to the operation and welfare of the Licensor’s equipment, lighting, power or other amenities;

(p) the Member shall not install any cabling, IT or telecommunications connections, switches or hubs without prior written approval from the Licensor. The Member shall not attach or affix any items to walls or install antennas or telecommunication devices in any Workspace without prior written approval; and

(q) if the Member’s Home Site has car parking facilities, the Member agrees to adhere to all car parking regulations and notices displayed (whether provided by the local authority or the Licensor), and to that extent indemnifies the Licensor for any loss or damage incurred to the Member’s vehicles or property in connection with the use of such facilities.

6. NON-COMPETE

6.1 The Member shall not operate, or permit any occupier of its Workspace or any Team Member to operate, a business that competes with the Licensor’s services (including but not limited to studio rental, coworking, or flexible workspace provision) without the Licensor’s prior written consent.

6.2 This restriction applies throughout the term of the Member’s Licence Agreement and for a period of 6 months following its termination.

7. BRAND NAME USAGE AND MISREPRESENTATION

7.1 The Member shall not use the Qube name, logo, or branding (including any reference to “Qube”, “The Qube”, or the name of any Qube group entity) in connection with its own business, marketing, or communications without the Licensor’s prior written approval.

7.2 The Member shall not misrepresent itself, its business, or its relationship with Qube to other Members, visitors, or Qube staff.

7.3 The Member shall not falsely describe its affiliation with the Licensor or imply any endorsement, partnership, or sponsorship by the Licensor.

8. INTERNET AND IT POLICY

8.1 The Licensor provides internet access at its sites as part of the Membership. The Licensor does not guarantee uninterrupted internet access at all times; there may be occasions when the internet is slower than expected or not working, and the Licensor will endeavour to provide back-up services in such circumstances.

8.2 The Member shall use internet connectivity reasonably and responsibly and shall not:

(a) use the internet connection to host servers or provide hosting services;

(b) send spam, bulk unsolicited email, or engage in any other form of unsolicited electronic marketing;

(d) conduct any illegal activity online, including but not limited to unauthorised file sharing, hacking, or any activity that infringes the intellectual property rights of any third party; or

(e) use the internet connection in any manner that could damage, disable, overburden, or impair the Licensor’s network or interfere with any other Member’s use of the network.

8.3 The Member shall comply at all times with the relevant provisions of the Digital Economy Act 2010 when using the Licensor’s internet connection.

8.4 The Member shall not attempt to gain access to, interfere with, or penetrate any computer systems, networks, or data belonging to the Licensor or any other Member. The Member shall not attempt to obtain any materials or information not intentionally made available to Members.

8.5 The Member shall not use any Qube site in connection with any unlawful or immoral activity, nor perform any activity likely to be disruptive or dangerous to other Members.

9. GUEST POLICY

9.1 The Member may have as many visitors as there is capacity in the Member’s Workspace. For security reasons, each and every guest must be signed in at reception upon entry to the Qube site.

9.2 The Member is responsible for ensuring that all guests comply with these General Terms and the Qube Policies while on site.

9.3 Guests of Members may not enter a Qube site without the Member being present. Members may not be separated from their guests within a Qube site, nor allow their guests to remain at the site after the Member has left.

9.4 The Member shall not permit unknown members of the public to access any Qube site.

9.5 The Member is liable for any and all damage (and resulting costs) caused by the Member’s guests while at any Qube site.

10. PET POLICY

10.1 Pets may be permitted at a Qube site at the Licensor’s discretion, subject to the following conditions:

(a) the Member must produce proof of up-to-date vaccinations for any pet in a form satisfactory to the Licensor before bringing the pet on site;

(b) pets must not sit on the Licensor’s furniture or near equipment;

(c) pets must remain inside the Member’s Workspace (for Resident Members) and may not be taken into open-plan areas, Studios, Meeting Rooms, kitchens, or other Common Parts unless expressly permitted by the Licensor;

(d) if any guest of the Member brings a pet without proof of vaccination, or brings any unlawful animal into the building, the Member will be responsible for any injury caused by the animal to other Members, guests, or to the property of the foregoing; and

(e) neither the Licensor nor its employees shall be responsible for any injury to the Member’s pet.

10.2 The Licensor reserves the right at any time to restrict or withdraw any Member’s right to bring a pet into the building, without giving reasons.

11. HEALTH AND SAFETY

11.1 The Member shall comply with all applicable health and safety legislation and the Licensor’s health and safety policies in force from time to time.

11.2 The Member agrees to ensure that the Member and all accompanying persons are familiar with the fire evacuation procedures and safety rules applicable at the Member’s Home Site.

11.3 The Licensor reserves the right to access the Member’s Workspace, with or without notice, for cleaning, maintenance, safety or emergency purposes.

12. ACCESS CARDS AND IDENTIFICATION

12.1 Members will only receive an Access Card once they have supplied the Licensor with proof of identity in the form of a passport or current photo driving licence.

12.2 The Member shall ensure all Team Members keep Access Cards secure and agrees to pay the replacement fee if any Access Card is lost.

12.3 Upon termination of the Member’s Licence Agreement, all Access Cards must be returned to the Licensor. A replacement fee will be charged for any Access Cards not returned.

12.4 The Member agrees to supply the Licensor with up-to-date identification records for the Member and each Team Member.

13. STAFF ADVICE INDEMNITY AND TECHNOLOGY LIABILITY

Staff Advice

13.1 Any recommendations, suggestions, or advice given by a Community Lead or any other member of the Licensor’s staff cannot and should not be relied upon, and must not be considered to be formal professional advice.

13.2 The Licensor, its Community Leads, and its staff shall have no liability to the Member in respect of any assistance, recommendation, or suggestion given to the Member, and the Member agrees to indemnify and hold harmless the Licensor, its Community Leads, and its staff in respect of any claim, loss, or liability which arises from the Member’s reliance on such assistance, recommendation, or suggestion.

Technology Liability Release

13.3 In order to make use of the systems offered by the Licensor, it may be necessary to install software onto the Member’s device. In addition, from time to time, at the Member’s request, the Licensor or its staff may help troubleshoot problems the Member may have in accessing certain functionalities (such as printing or internet access).

13.4 The Member agrees that the Licensor (including its staff and affiliates):

(a) is not responsible for any damage to any Member’s computer system, hardware, data, or software related to such technical support or the downloading and installation of any software;

(b) does not assume any liability or warranty in the event that any manufacturer warranties are voided as a result of such technical support; and

(c) does not offer any verbal or written warranty, whether express or implied, regarding the success of any technical support.

14. CONFIDENTIALITY AND INTELLECTUAL PROPERTY

14.1 The Member may be exposed to Confidential Information while at a Qube site. The Member agrees to keep all such information confidential, except where compelled by a competent legal authority to disclose it.

14.2 The terms of the Member’s Licence Agreement are confidential. The Member agrees not to disclose them without the Licensor’s consent, unless required to do so by law or by an official authority. This obligation continues after the Licence Agreement ends.

14.3 All Confidential Information disclosed by the Licensor to the Member remains the sole and exclusive property of the Licensor. The Member acknowledges and agrees that nothing in the Licence Agreement, these General Terms, or the Member’s use of the services will be construed as granting any rights to the Member, by licence or otherwise, in or to any Confidential Information or any patent, copyright, or other intellectual property or proprietary rights of the Licensor or any other Member.

14.4 The Licensor may disclose information about the Member or the Member’s Team Members as necessary to satisfy any applicable law, regulation, legal process or government request.

15. INSURANCE

15.1 It is the Member’s responsibility to arrange at its own expense all insurances relating to personal property, commercial general liability covering the Member, its Team Members, and its guests for property loss and damage and injury.

15.2 The Licensor accepts no responsibility for any loss of or damage to the Member’s property (or that of the Member’s visitors) while they are using Qube Workspaces or any of the services offered. The Member agrees to provide proof of insurance upon request.

16. INDEMNITY

16.1 The Member releases, and hereby agrees to indemnify and defend the Licensor, its affiliates, and their past, present and future officers, agents, shareholders, representatives and employees, from and against all claims, liabilities, losses, damages, costs (including reasonable legal fees), expenses, judgments, fines and penalties based upon or arising out of:

(a) the Member’s negligent actions, errors and omissions, wilful misconduct and fraud in connection with the use of the services;

(b) any breach by the Member of the terms of the Licence Agreement or these General Terms;

(c) any advice that the Member was given (by the Licensor’s staff, affiliates, or another Member) while at a Qube site that the Member alleges to have caused any negative impact on its business or personal wellbeing (subject to clause 13);

(d) all costs, damages or losses associated with any third party claim arising from any act or omission by the Member;

(e) any injuries sustained by the Member while at a Qube site, unless the injury is a result of the Licensor’s negligence in providing a safe environment; and

(f) any use by the Member of terraces, rooftops, or other external areas made available by the Licensor.

17. TUITION OF MINORS

17.1 This clause applies to Members who make a Reservation with the intention of providing tuition or teaching to persons under the age of 18 years (minors).

17.2 Such Members hereby accept and confirm that:

(a) they hold a valid Disclosure and Barring Service (DBS) check;

(b) they are over 16 years of age;

(d) they have completed a Safeguarding and Child Protection Impact Assessment and have a structured and valid policy that ensures:

(i) all minors are supervised at all times during the Reservation;

(ii) minors are greeted by the Member or validated assistants at the point of entry before the Reservation commences;

(iii) minors are escorted to toilets when required and supervised on the return to the Workspace;

(iv) minors are not permitted to wander the building, car park, or any other room alone or in groups containing other minors;

(v) minors are only reunited with a parent, guardian, or prior-agreed person at the end of the Reservation at an agreed pick-up point on the premises;

(e) the Member explains the emergency evacuation procedures and amenities to all participants and guests prior to the commencement of the Reservation;

(f) the Member carries (physically or digitally) a copy of all emergency contacts for any minor participants; and

(g) the Member shall not produce or record any media (such as photographs and videos) without the explicit consent of the minor’s parent or guardian.

18. OTHER MEMBERS AND DISPUTES

18.1 In the case of a dispute between the Member (or a Team Member) and another Member, the Licensor is under no obligation to mediate or participate in such dispute.

19. DATA PROTECTION

19.1 The Member must treat the personal data of other Members, the Licensor’s employees, contractors, and guests as confidential.

19.2 The Member must not use the Licensor’s services to collect personal data of other Members or third parties, and must not use the services for sending spam, unsolicited email, or other direct marketing activity.

19.3 The Licensor operates CCTV systems throughout its properties in a manner consistent with its policies for the purposes of crime prevention, monitoring utilisation, day-to-day management (including health and safety), and the effective resolution of disputes.

19.4 It is the Member’s responsibility to read emails from the Licensor, as they may contain information relating to changes in fees, services, or other elements of the Licence Agreement or these General Terms.

20. GENERAL PROVISIONS

20.1 These General Terms are governed by and construed in accordance with the substantive law of England and Wales.

20.2 If any provision of these General Terms is found to be invalid or unenforceable, it shall be severable and the remaining provisions shall continue in full force and effect.

20.3 No failure or delay by the Licensor in exercising any right under these General Terms shall constitute a waiver of that right.

20.4 The Member shall not transfer or assign any of its rights or obligations under these General Terms without the Licensor’s prior written consent.

20.5 Nothing in these General Terms is intended to confer a benefit on any person who is not a party to the Licence Agreement for the purposes of the Contracts (Rights of Third Parties) Act 1999.

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— End of General Terms and Conditions —

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21. CONTACT

If you have any questions or concerns regarding these Terms, please contact us at:

Email: hello@theqube.com

Address: 168 Dukes Road, W3 0SL

Last updated: 23rd of March 2026

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